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Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@fridayw.com.
Please contact our Customer service at service@fridayw.com to get the return address.
You are free to choose the delivery service that best suits you.
We know how important the delivery schedule is for our customers. We offer the following delivery services specifically for you.
Shipping Order amount ($) Order processing time Delivery time Shipping fee($)
Standard Delivery 0-29.99 1-3 working days 8-18 working days 6.99
Standard Delivery >29.99 1-3 working days 8-18 working days Free
Hints:
* Shipping time is estimated and starts from the date of shipment and not the day of order and may be longer than expected due to invalid address and other causes.
* Please ensure all delivery information is correct. If there is incorrect or missing information, we may contact you to update delivery information, which may result in delivery delays.
*Please send us a ticket within 2 months after shipping if you didn't get your package successfully. One of our representatives will respond to you in the next 24 hours. After this 3 month period, complaints will no longer be accepted.
Return Procedure
You can return some items within 20 days of ordering. (To get the return address, please contact our customer service: service@fridayw.com)
Hints:
* Items must be returned in their original packaging and in perfect condition.
* If you return an item without informing our customer service, our quality department will consider this item as non-refundable.
* Refunds are typically made within 3-5 business days of delivery of your return. Once the refund has been made, a confirmation email will be sent to you.
*Please do not return to the attached address on the shipping package. It is not our return address, otherwise it would affect your return process.